You have the right to return the product within a day of receiving it, or to exchange it within 3 days of the following cases:
(In this case, the customer shall bear the costs incurred in the return process:
• It should be in its original condition with its original packaging.
• You received the wrong product.
• You received a product not as described on the site.
• You received a damaged product.
Non-returnable products: You are not entitled to return and exchange any of the following products:
• that have been previously used or caused by you to damage them.
• (Chocolate - cookies - roses - full formats) unless there is a manufacturing defect in the product.
How to contact us (for returns and exchange):
You can contact us via e-mail or through our social networking sites.
The amount or part of it cannot be refunded in the following cases:
• The sender refused to receive the gift.
• The presence of any wrong information, wrong address or wrong phone number provided by the buyer.
• The absence or presence of the recipient of the gift and his delay in receiving it for 25 minutes.
• Our inability to communicate or reach the recipient of the gift for a reason beyond our control.
• Our inability to communicate with the buyer for a reason beyond our control.
• When you start processing your order.
The refund will be the same as your payment method, as follows:
If you have paid the value under the credit card, the amount will be returned to you within approximately (7) working days.
In the event that a damaged product arrives to you, we apologize for that and please contact us directly so that the matter is resolved as soon as possible